About my order

Why was my order not accepted?

Venues can reject your order for specific reasons like: “Out of stock”, “Breakfast has finished” or “The coffee machine is broken”. Most times, venues provide their own custom reason depending on their situation. All orders that are not accepted will be automatically refunded and can take 2-3 days to reflect on your bank statement.

Why was my order missed?

When your order is sent the venue they have a few minutes to accept until it times out. Sometimes cafés and restaurants can get busy and tend to miss orders on their end. We suggest waiting a few minutes before trying again. All orders that are missed will be automatically refunded and can take 2-3 days to reflect on your bank statement.

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